The Challenge
A leading UAE bank was struggling with high volumes of customer service inquiries, resulting in long wait times and customer dissatisfaction. Their legacy systems could not scale to meet growing demand.
Our Solution
TokenFlow implemented an intelligent AI chatbot system powered by generative AI that could handle 80% of routine inquiries automatically. The system was integrated with the bank’s existing CRM and core banking systems.
The Results
- 70% reduction in average response time
- 85% customer satisfaction score (up from 62%)
- 40% reduction in call center operational costs
- 24/7 availability for customer inquiries
Client Testimonial
TokenFlow transformed our customer service operations. Their AI solution not only reduced costs but significantly improved our customer experience.
– Chief Digital Officer, Major UAE Bank